Description
The ‘Customer Reception’ micro-credential focuses on developing the skills and knowledge needed to welcome and assist customers in the catering sector. Participants will learn how to provide customer service and handle enquiries and complaints. By the end of the experience participants will be able to effectively manage customer reception and improve customer satisfaction.
Earn Microcredentials
Earn microcredentials focus on skill validation. To achieve this credential, you must demonstrate your expertise, regardless of how or where the skills were acquired. Whether through work experience, self-study, or informal learning, this type verifies what you know and can do without requiring prior coursework. It's perfect for demonstrating existing competencies and gaining recognition for the skills you already possess.
Non-Formal Learning
This microcredential supports non-formal learning experiences. It recognizes skills gained through workshops, online courses, or workplace training, offering a flexible way to validate targeted learning outcomes. It's perfect for those seeking recognition for practical, hands-on learning outside traditional institutions.
Details
Non-Formal
Earn
English
2 years
Intermediate
EQF - Europe: Level 5Skills you will earn
Our approach
We are driving a step change in qualitative microcredentialing and the issuance of microcertifications.
Certifications are awarded based on demonstrated skills, ensuring that competencies are validated through evidence.
With activity-based assessments and certified assessors, microcredentials can be earned significantly faster than through traditional methods, while maintaining high standards of quality and reliability.
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Who is offering this Microcredential
Awarding Body
