Description

The microcredential "Fundamentals of Digital Operations in Hospitality" provides learners with essential knowledge and skills to effectively manage digital operations within the hospitality industry. Participants will gain an understanding of key concepts such as online booking systems, social media marketing, and customer relationship management. This program equips individuals with the tools needed to navigate the digital landscape and enhance the overall guest experience in a hospitality setting.

Learn-and-Earn Microcredentials

Learn-and-earn microcredentials require completing a structured learning experience, such as a course, workshop, or learning path. Afterward, you must demonstrate mastery of the acquired skills through assessments or evaluations. This type ensures your knowledge is both acquired and validated, making it ideal for those seeking to enhance their expertise while earning a recognized credential. It combines education and skill validation, offering a clear pathway to professional growth.

Non-Formal Learning

This microcredential supports non-formal learning experiences. It recognizes skills gained through workshops, online courses, or workplace training, offering a flexible way to validate targeted learning outcomes. It's perfect for those seeking recognition for practical, hands-on learning outside traditional institutions.

Details

Microcredential

Non-Formal

Learn & Earn

English

3 years

Learning Hours: 14

Basic

EQF - Europe: Level 2

Skills you will earn

Basics of Computer Literacy

Understand the basic principles of computer operations and the impact of integrating digital technologies in the hospitality sector. Know the difference between general-purpose software and specialised software.

Using Online Booking and Property Management Systems

Learn how to manage reservations from different online booking platforms and manage room inventories, guest profiles and invoicing. Optimise the booking process using booking platforms.

Digital and online payment processing

Be able to use POS systems to process and invoice orders and payments. Be able to use payment applications for transactions.

Our approach

We are driving a step change in qualitative microcredentialing and the issuance of microcertifications.

Certifications are awarded based on demonstrated skills, ensuring that competencies are validated through evidence.

With activity-based assessments and certified assessors, microcredentials can be earned significantly faster than through traditional methods, while maintaining high standards of quality and reliability.

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